Brands are failing to create the positive, emotive experiences that drive customer loyaltyLONDON, 17 May 2018 – New research from NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, reveals that 42 percent of UK consumers left a business last year due to poor customer service. For millennials (those aged 25-34), this increased to 53 percent.The survey, based on independent research among 2,011 adults from the United Kingdom[1], found that top...
Source: RealWire