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Sinequa Ushers in The Era of Cognitive Computing with New Version of Its Cognitive Insight Platform

Submitted by Anonymous (not verified) on Tue, 05/03/2016 - 14:00

Cognitive Search & Powerful Analytics Provide Deep Insights in Data and User Behavior Using Machine Learning NEW YORK – May 3, 2016 – Sinequa today announced the general availability of Sinequa ES Version 10. Powered by Machine Learning capabilities at its core, this ground breaking version helps deliver deep analytics of contents and user behavior, offering information with continually improving relevance to users in their work environments. The self-learning platform makes information self-service a reality,...

Source: RealWire

Email beats web for insurance customer service

Submitted by Anonymous (not verified) on Wed, 04/27/2016 - 11:01

Eptica research uncovers poor response rates to questions asked online and on social mediaReading, 27 April 2016 – Insurers can answer under half (45%) of routine questions asked online, severely impacting the digital customer experience they deliver. However, 80% provide accurate responses to questions sent via email, according to new Eptica research. While email led the way, insurers are struggling to cope with the volume of questions received on social media – while 100% were...

Source: RealWire

Health-obsessed Brits drain UK businesses by a staggering £1.1bn

Submitted by Anonymous (not verified) on Tue, 04/19/2016 - 15:03

Study reveals London, Cardiff and Norwich as the most health-obsessed cities in the UKOver half (58%) of health-obsessed Brits cover up symptoms from their doctors, confusing health professionals and take more sick days than the rest of the population (28%) – with health-obsessed Brits twice as likely to take sick days, resulting in additional days off and lost productivity for UK businesses. According to the research study commissioned by Clarity Informatics, consumers who spend over...

Source: RealWire

123ContactForm launches the French version of their website

Submitted by Anonymous (not verified) on Mon, 04/18/2016 - 10:54

Timisoara, Romania - 18 April 2016: 123ContactForm, one of the most popular web form builders in the world announces today the launch of its platform in French. Thus, the company offers a solution demanded by its French-speaking customers and is continuing the strategy of expanding its operations to international markets. The new version works perfectly and exactly the same as the original English version, including the same advanced features and integrations. At this moment, the...

Source: RealWire

Audi UK chooses MarketShare, a Neustar Solution, for Advanced Planning and Attribution Analytics

Submitted by Anonymous (not verified) on Mon, 04/18/2016 - 10:15

Leading automobile manufacturer optimises campaigns and maximises ROI using marketing analytics from MarketShareLondon, 18 April, 2016 – MarketShare, a Neustar Solution and global leader in advanced marketing analytics software, today announced it has been selected by Audi UK to better understand its customers’ journeys and optimise its marketing spend. Using the industry’s only holistic planning and attribution solution, MarketShare DecisionCloud, Audi will be able to fully understand the true value of each marketing activity as...

Source: RealWire

Eptica unveils new strategy and branding, focused on enabling meaningful conversations between organizations and individuals

Submitted by Anonymous (not verified) on Tue, 04/12/2016 - 09:32

Multichannel customer experience company opens new headquarters and US officeParis, Reading, Boston, Singapore, 12 April 2016 – As it celebrates its 15th anniversary global multichannel customer interaction software company Eptica today launched its new strategy, positioning and branding. Building on its heritage, this coincides with major expansion at the company, including the opening of its new, larger Paris headquarters and its new US office in Boston, Mass..“At Eptica we are extremely proud of the achievements...

Source: RealWire

Diabetes in Online-Diskussionen: Medikamente und Ernährung nehmen 34% der Gesprächsthemen ein, Sport und Bewegung nur 4,8%

Submitted by Anonymous (not verified) on Thu, 04/07/2016 - 10:50

Neueste Zahlen und Daten aus dem „European e-patient Report 2015“ zeigen das Verhältnis verschiedener Themenschwerpunkte zu Krankheiten in Online-Diskussionen auf. Die Studie umfasst eine ausführliche Analyse verschiedener Krankheitsbilder innerhalb Online-Diskussionen und welche Auswirkungen das Zusammenleben mit dieser Krankheit auf den Alltag eines Patienten hat.

Online conversations about diabetes: 34% are to discuss medication and diet while only 4.8% involve exercise

Submitted by Anonymous (not verified) on Thu, 04/07/2016 - 08:24

These statistics have been taken from the European E-patient Report 2015 – an exhaustive study into the impact an illness has on an individual’s day-to-day activities and social life.Surprisingly, while exercise is considered to be a key component of diabetes management (along with medication and diet), it doesn’t feature very highly in online conversations - which highlights the need to raise awareness in this particular area.London (United Kingdom) | Madrid (Spain), 7th April 2016 –...

Source: RealWire

Squirro Brings Predictive Insights to the Enterprise with New Trend Detection Capability

Submitted by Anonymous (not verified) on Wed, 03/30/2016 - 10:57

Trend Detection Allows Data-Driven Organisations to Identify Contextual Anomalies and Forecast Against All Their Structured and Unstructured DataZurich, Switzerland – March 30, 2016 – Squirro, the leading Swiss data insights solution developer, today announces the availability of a new cognitive trend detection capability for the enterprise. The new feature, released with the latest version 2.3.0 combines the use of historical data and Squirro’s own smart filter technologies to enable a new level of predictive insight,...

Source: RealWire

Facebook and email beat Twitter for retail sector customer service

Submitted by Anonymous (not verified) on Thu, 03/17/2016 - 11:44

New retail study from Eptica finds growing inconsistency between different channelsReading, 17 March 2016: Facebook is the most accurate digital channel for retail customer service, ahead of email and then Twitter, according to new Eptica research. UK retailers could successfully answer 59% of questions asked on Facebook, 55% on email and 45% on Twitter, although only 10% provided consistent responses across these three channels. This is in stark contrast to the US, where email beat...

Source: RealWire