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Benefit Management Solutions employs NewVoiceMedia to strengthen its voice of the customer initiative

Submitted by Anonymous (not verified) on Thu, 08/24/2017 - 07:00

Benefits administration outsourcing company implements ContactWorld to enhance customer service and contact centre efficiencyLONDON, 24 August 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that New York-based benefits administration company Benefit Management Solutions is using ContactWorld for Service to enhance its contact centre operations and customer experience.

Aspect Brand Strengthens In First Half Year Review

Submitted by Anonymous (not verified) on Wed, 08/23/2017 - 15:14

Following the last two years of record sales in the commodity trading and risk management software space, the first 6 months of 2017 have seen Aspect’s bookings percentage see double digit growth, signing new business, and extending contracts with existing clients. Aspect’s new business through two quarters included new deals in the UAE, Athens and Estonia. AspectCTRM won over competitors on the back of its experienced pre-sales teams and its ability to show the growing...

Source: RealWire

Bunzl Australasia Launches B2B Web Shop with Intershop

Submitted by Anonymous (not verified) on Tue, 08/22/2017 - 10:35

Outsourcing Services becomes first Bunzl business unit with consistent B2B and B2C online customer experienceTablet devices used as sales productivity tool for account managersOnline product set to rise from 9,000 to 30,000Jena, Germany, 22 August 2017 – Bunzl Australasia Limited has launched its first B2B web shop with the help of Intershop. The Bunzl Outsourcing Services (BOS) business unit distributes a wide range of products to a just as diverse range of businesses including food...

Source: RealWire

Three in four UK adults look for cash rewards before buying, survey finds

Submitted by Anonymous (not verified) on Wed, 08/16/2017 - 08:40

Research highlights challenges in rolling out an inventive programmeLondon, 16 August, 2017: Three in four Britons (75.8%) say they research cash rewards or incentives ahead of purchasing a home or garden appliance. However, a third of the UK said they had been put off taking advantage of an incentive or gift with purchase because of complexity. These are the results of a study conducted by 360insights, which surveyed 1,000 UK adults.The survey findings reveal the...

Source: RealWire

NewVoiceMedia appoints President and Chief Operating Officer to strengthen U.S. presence

Submitted by Anonymous (not verified) on Tue, 08/15/2017 - 15:53

LONDON, 15 August 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that it has appointed Dennis Fois as President and Chief Operating Officer to strengthen its executive team.Dennis’s responsibilities include global leadership of NewVoiceMedia’s marketing, product marketing and customer success functions. He brings more than 25 years of experience in international leadership strategy, sales, marketing and business development...

Source: RealWire

Allego and Strategy to Revenue (STR) Partner to Deliver Industry-First Sales-Enablement-as-a-Service Solution for Small to Medium-sized Businesses

Submitted by Anonymous (not verified) on Tue, 08/15/2017 - 13:00

Needham, MA and Clearwater, FL – August 15, 2017 – Allego®, the leading mobile video sales learning platform, and Strategy to Revenue (STR), a global provider of enterprise, sales force management and sales force effectiveness solutions, today announced a partnership that will allow organizations to access a full range of sales enablement services, strategies and technologies with the same flexibility and ease-of-use associated with traditional software-as-a-service. STR will offer this sales-enablement-as-a-service (SEaaS) by integrating its...

Source: RealWire

NewVoiceMedia announced as finalist for best customer service product in 2017 SaaS Awards

Submitted by Anonymous (not verified) on Thu, 08/03/2017 - 08:00

LONDON, 3 August 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that its ContactWorld platform is a finalist in the 2017 SaaS Awards Programme in the SaaS Product for Customer Services / CRM category. With awards for excellence and innovation in SaaS, the programme is now in its second year of recognising and celebrating innovation in software and...

Source: RealWire

NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations

Submitted by Anonymous (not verified) on Mon, 07/31/2017 - 16:16

LONDON, 31 July 2017 – NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful. Working together with the latest platform enhancements ContactWorld will continue to optimise its customers’ contact centre management and operations, enabling them to efficiently deliver a more personal customer experience.Businesses using ContactWorld with Conversation Analyzer, NewVoiceMedia’s speech analytics solution, benefit from a unified, pre-integrated platform...

NewVoiceMedia celebrates double win in Corporate Vision’s 2017 Technology Innovator Awards

Submitted by Anonymous (not verified) on Thu, 07/27/2017 - 08:00

LONDON, 27 July 2017 - NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been awarded twice in Corporate Vision’s 2017 Technology Innovator Awards. The company was named Best Contact Centre Solutions Provider by the monthly publication and won the Innovation Award for its ContactWorld technology.ContactWorld is an intelligent, multi-tenant global cloud contact centre and inside sales platform that joins up all...

Source: RealWire

NewVoiceMedia wins 2017 Best in Biz Award for Enterprise Product of the Year

Submitted by Anonymous (not verified) on Wed, 07/26/2017 - 12:30

LONDON, 26 July 2017 - NewVoiceMedia today announced that its ContactWorld solution has been named an Enterprise Product of the Year in the Best in Biz Awards 2017 International, the only independent global business awards programme judged each year by prominent editors and reporters from top-tier publications around the world.Almost 300 public and private companies hailing from all sectors of the global economy from more than 30 countries competed in Best in Biz Awards’ fifth...

Source: RealWire