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telent welcomes Shani Latif as Sales Director

Submitted by Anonymous (not verified) on Thu, 11/22/2018 - 11:06

Warwick, 22 November 2018: telent Technology Services Ltd (telent), the UK’s leading mission-critical network solutions provider, today announced the appointment of Shani Latif, who will take on the role of sales director for the service provider and cybersecurity side of the business. Within this role, Latif – formerly of Daisy Group – will take on responsibility for developing telent’s business within service providers, delivering an integrated technology service underpinned by telent’s strong technical team. Latif...

Source: RealWire

ADLV Expects Marked Growth For Online Checks By Local Authority Fleets - As DVLA Ends DLC Option

Submitted by Anonymous (not verified) on Thu, 11/22/2018 - 10:39

The ADLV (Association For Driving Licence Verification) is expecting a marked increase in Local Authority fleet demand for its online licence services, once the DVLA’s DLC (Driver Licence Check) service ends in December. Currently, the DLC is used to verify the licences of local authority fleet drivers and also to check the licences of local Private Hire Vehicle (PVH) taxi drivers. By using the ADLV online service, which is based on longer 3 year ‘permissions’,...

Source: RealWire

Zoho Deepens Analytics and AI in New Customer Experience Platform

Submitted by Anonymous (not verified) on Thu, 11/15/2018 - 11:17

Zoho CRM Plus, powered by Zia and Zoho Analytics, delivers seamless flow of insight to help businesses masterfully create positive customer experiences Utrecht, The Netherlands—November 15, 2018 — Zoho today unveiled the next generation of Zoho CRM Plus, its all-in-one customer experience suite that empowers Sales, Marketing, Customer Support, and Operations to work as one. Now, Zoho customers have complete visibility of their customers across departments rather than partial views. Fuelled by Zia, Zoho's Intelligent...

Source: RealWire

Qubit announces new solutions for Beauty, Fashion and Luxury to deliver personalized brand experiences in high-growth categories

Submitted by Anonymous (not verified) on Tue, 11/13/2018 - 12:04

[LONDON - 13th November 2018] Qubit, a leader in marketing personalization technology, today announced the availability of three new solutions designed for beauty, fashion and luxury retailers. Each package includes Qubit’s proprietary personalization platform along with specific personalization use cases that are designed to drive engagement, repeat purchases and lifetime value in these competitive and high-growth categories. “Over the past eight years, we’ve been privileged to work with some of the world’s most innovative beauty,...

Source: RealWire

NewVoiceMedia wins Digital Innovation Award for speech analytics solution

Submitted by Anonymous (not verified) on Tue, 11/13/2018 - 09:00

Conversation Analyzer identified as most innovative technology in customer excellence categoryLONDON, 13 November, 2018 – NewVoiceMedia, a Vonage Company (NYSE:VG) and a leading global provider of cloud contact centre and inside sales solutions, has been named winner of the Ventana Research 2018 Digital Innovation Award for Customer Excellence. Ventana Research is one of the world’s most respected benchmark business technology research and advisory services firms, providing insights and expert guidance on mainstream and disruptive technologies...

Source: RealWire

Zylpha's All New Bundling System Transforms Legal Documentation Standards

Submitted by Anonymous (not verified) on Wed, 11/07/2018 - 10:10

Legal systems innovator Zylpha (www.zylpha.com) has launched an all new version of its widely acclaimed document bundling solution. Completely re-engineered from the ground up, the new solution is designed to deliver a modern best-practice legal document solution for lawyers everywhere.Everything needed to create the highest quality bundles is now accessed from a single-view dashboard-like screen, making it clear, concise and easy to use everything required. This unique single-view approach is vastly superior to traditional bundling...

A10 Networks Expands Team with New Regional Vice President of Sales for Western Europe and New Channel Head for EMEA

Submitted by Anonymous (not verified) on Thu, 11/01/2018 - 10:21

Adrian Taylor and Stephen Dallas join A10 Networks with a focus on expanding channel and driving salesTheale, UK. – 1st November, 2018 – A10 Networks (NYSE: ATEN), a provider of intelligent and automated cybersecurity solutions, today announced the expansion of its EMEA team with the appointment of Adrian Taylor, as VP of Sales for Western Europe and Stephen Dallas, as the Channel Head for the EMEA territory. Adrian, an established sales leader with over 25...

Source: RealWire

Joomla 3.9's Privacy Tools Drive GDPR and Regulatory Compliance

Submitted by Anonymous (not verified) on Wed, 10/31/2018 - 10:57

Joomla, one of the World's most popular Open Source CMS (Content Management Systems) has announced the release of Joomla 3.9. As a collaborative community-driven software release, Joomla 3.9 reflects and incorporates global user feedback gathered through extensive community surveys, Joomla forum posts and feature requests. Joomla have incorporated the very latest feedback in Version 3.9 to provide users with a comprehensive ‘Privacy Tool Suite’. This facilitates the compliance of Joomla websites with laws and regulations,...

Source: RealWire

Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia

Submitted by Anonymous (not verified) on Wed, 10/31/2018 - 09:00

NVM Platform supports improved coaching and performance management; interaction assistance; and personalized customer service LONDON, 31 October, 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions, today announced that web-based medical records company WebPT is reporting an improved experience for its customers and sales and service agents using the NVM Platform. Based in Phoenix and founded in 2008, WebPT provides a web-based medical record system for physical therapists. The...

Source: RealWire

Global manufacturer MTD boosts NPS by 20 points with NewVoiceMedia

Submitted by Anonymous (not verified) on Wed, 10/17/2018 - 08:00

NVM Platform supports digital transformation efforts to improve customer experience and operational efficiency LONDON – 17 October, 2018 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, today announced that global outdoor power equipment manufacturer and distributor MTD has increased its Net Promoter Score from 50 to 70 using the NVM Platform. MTD is a world leader in outdoor power equipment with 8,000 employees. Privately owned and headquartered in Valley City,...

Source: RealWire