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Fashion shoppers 44% more likely to make a purchase from Woodhouse Clothing thanks to new AI-powered personalisation

Submitted by Anonymous (not verified) on Wed, 01/23/2019 - 13:35

UK men’s fashion retailer reaps benefits from using Nosto’s artificial intelligence to personalise web and email experiencesThe introduction of AI-based personalisation means shoppers who visit men’s online fashion retailer, Woodhouse Clothing, are now 44% more likely to make a purchase. The new technology, which works across both mobile and desktop, is also helping to increase the retailer’s average order value, which is up 7%.Woodhouse has implemented personalisation technology from Nosto which uses advanced AI machine...

Source: RealWire

Inoapps joins forces with Rapid4Cloud

Submitted by Anonymous (not verified) on Thu, 01/17/2019 - 12:36

Inoapps joins forces with Rapid4Cloud to drastically reduce timescales, improve quality and lower the risks of implementing Oracle Cloud.Leading Oracle Platinum Partner Inoapps (www.inoapps.com) has signed a global Strategic Alliance with Rapid4Cloud (www.rapid4cloud.com). Under the terms of the agreement Rapid4Cloud’s unique Oracle Cloud toolset will be integrated with Inoapps’ widely acclaimed In2Cloud implementation methodology.

UltraSoC appoints new VP of Global Sales as demand surges for embedded analytics solutions

Submitted by Anonymous (not verified) on Tue, 01/15/2019 - 14:00

John Hartley brings 25 years' experience at Broadcom, IDT and MicrochipCAMBRIDGE, UK - 15 January 2019 - UltraSoC, the leading provider of embedded analytics technology, today announced the appointment of semiconductor specialist John Hartley as Vice President of Global Sales. Hartley was selected for this senior management role due to his strong and proven team leadership skills, significant high-level track record including complex multi-cultural negotiations, and his success in building global markets.Hartley will be responsible...

Source: RealWire

Finastra announces Eric Duffaut as President and Global Head of Field Operations

Submitted by Anonymous (not verified) on Thu, 12/20/2018 - 12:26

Duffaut will drive company’s continued growth as it moves towards a platform and subscription-based businessLondon, UK – December 20, 2018, Finastra has appointed Eric Duffaut as President and Global Head of Field Operations. Based at Finastra’s London Headquarters, Duffaut will take responsibility for the company’s entire go-to-market organization including global sales, services and consultancy, as well as overseeing the Finastra partner ecosystem. “Eric will play a key role in accelerating market adoption of our leading...

Source: RealWire

NewVoiceMedia wins 2018 Contact Center Technology Award from CUSTOMER Magazine

Submitted by Anonymous (not verified) on Tue, 12/11/2018 - 09:15

NVM Platform honored for improving customer service technology and customer experience LONDON, 11 December, 2018 – NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, announced today that TMC, a global, integrated media company, has named NVM Platform as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. “We are delighted to have won the 2018 Contact Center Technology Award from CUSTOMER Magazine for our...

Source: RealWire

NewVoiceMedia announces winners of The CONVO Awards 2018

Submitted by Anonymous (not verified) on Fri, 12/07/2018 - 13:36

LONDON, 7 December, 2018 – NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, has announced the winners of its CONVO Awards for 2018.The company launched the awards to showcase the great conversations its customers are having and recognise the notable work they do every day. Judged by a panel of industry experts including Yiannis Maos, UK CXPA Ambassador and Helena Boulton, Senior Manager, Strategy and Change...

Source: RealWire

New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots

Submitted by Anonymous (not verified) on Thu, 12/06/2018 - 10:24

The research underscores the need to be purposeful when using chat bots; notes sharing sensitive information, lack of understanding and inability to solve issues among top concerns when using chat bots for service interactionsLONDON, 6 December, 2018 – New research from NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent...

Source: RealWire

New Study: Mobile Phones Are Driving 56% of Festive Online Fashion Sales

Submitted by Anonymous (not verified) on Wed, 11/28/2018 - 15:25

Black Friday and Cyber Monday 2018 were 36% Bigger for Online Fashion Retail than 2017 New Nosto Research Reveals Consumers are growing more comfortable buying fashion items on their phones reveals new Black Friday and Cyber Monday data from AI-powered retail personalisation platform, Nosto. And for fashion retailers, Black Friday and Cyber Monday 2018 were 36% bigger than last year. Nosto’s analysis of millions of visits to fashion sites globally suggests mobile accounted for 71%...

Source: RealWire

Zylpha Signs With DocuSign

Submitted by Anonymous (not verified) on Wed, 11/28/2018 - 12:05

Leading UK legal systems innovator Zylpha (www.zylpha.com) has signed a strategic partnership agreement with DocuSign. Under the terms of the agreement, Zylpha will offer DocuSign’s eSignature systems to Visualfiles and iManage users, alongside it’s widely acclaimed bundling technology. DocuSign allows legal documents to be signed with just a simple click anywhere, anytime from any web enabled device. With DocuSign, users eliminate postal delays and risks, boost compliance and future proof ongoing system investments.From document preparation,...

Redgate Software demonstrates ethical selling approach with two big wins at the BESMA Awards

Submitted by Anonymous (not verified) on Tue, 11/27/2018 - 14:08

Cambridge UK, Tuesday 27 November 2018 – The recent British Excellence in Sales Management Awards saw Redgate Software doubly rewarded for its efforts in instilling an ethical sales culture. The leading Microsoft data platform tools vendor won gold in both the Sales Director and Key Account Manager of the Year categories.Now in its 12th year, the BESMA awards represent the UK’s highest level of recognition for outstanding sales achievement, and highlight organizations which demonstrate best...

Source: RealWire